Refund & Return Policy

Last updated: 01 February 2026

Our approach

Because spices and food products need to stay fresh and safe, Sihini Spices follows a careful return and refund policy.

1. Returns

We do not accept returns for opened food or spice products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include a photo of the product.

2. Eligible replacements

A replacement may be arranged in the following cases:

• Items damaged during delivery.
• An incorrect product received.
• Defective or compromised packaging.

3. Non-refundable items

The following are not eligible for returns or refunds:

• Opened products.
• Change-of-mind purchases.
• Items damaged after delivery because of mishandling.

4. Replacement policy

Sihini Spices does not provide monetary refunds. If your claim is approved because a product is damaged, incorrect, or defective, you may request:

• A replacement of the same product, or
• An alternative product of equal value.

Our team will coordinate the replacement after verifying the issue.

5. Shipping charges

Shipping fees are non-refundable unless the error was caused by Sihini Spices.